Our products:
- BSP chattigo • whatsapp official provider
- chattigo Bot • Automated attention
- Human care • Conversations in one place
Check our frequently asked questions by areas and clarify your doubts
It is the user in charge of attending the chats that enter the platform. It has different tools to facilitate the conversation and also has the option to start chats proactively.
There can be different reasons for failure to log in:
password error
Check if you are entering the password correctly; in case you forgot it, click on "Forgot your password?" to retrieve it.
Check with your supervisor if you have not changed your password from the configuration module
Entering outside the IP range
If you have an IP range block, you may not be able to connect outside the range set by your company.
In these cases there may be no chats waiting to be served in your campaign. Once you enter a chat, it will be assigned to you as long as you are the agent with the most free time.
Also, make sure you are assigned to the correct campaign to attend the chats. Check with your supervisor for this information.
Select a chat and click the transfer button located on the top bar:
The list of all available agents to be transferred will be displayed, both from the campaign where the chat comes from and from other campaigns; You will only be able to transfer chats to agents who are Online. Select the agent you want to transfer to. Click the transfer button located at the bottom of the column to finish the transfer.
Select a chat and click the transfer button located on the top bar:
Click the button Campaigns and select the campaign you want to transfer the chat to.
Then click the transfer button located at the bottom of the bar.
The traffic light located at the bottom of the chat refers to the SLAs configured for the attention of the chat.
These are the colors you should keep in mind for attention:
Green – On time: The chat is within the committed SLAs or the last chat response was given by the agent.
Yellow – At the limit: The chat is over the limit of being served according to the committed SLAs.
Red – Exceeded: The chat is above the SLA times committed in the campaign.
The conversations that the bot has with the client are transferred in their entirety, that is, on the same screen where you see what the client wrote, you can also see the conversation that they previously had with the bot.
To register a contact in the CRM you have 3 options:
